5 Features that You Should Look For When Choosing a VoIP Provider

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Using the internet to make telephone calls is nothing new but improvements in technology mean that this form of communication is becoming cheaper and more efficient all the time. If your company is looking to cut costs then Voice over Internet Protocol (VoIP), along with other such excellent innovations as call handling services, for example, can really make a significant difference. Efficiency can also be improved and costs cut even further by the use of professional message taking facilities and virtual receptionists. If your company happens to be based in Australia, and you would like to take advantage of recent innovations in internet telephoning, then be sure to call an expert now.

The telephone

The telephone has been with us for a very long time now and is something that we have come to rely on yet almost completely take for granted. Without the telephone modern life and commerce as we know it would be impossible. For people living in Australia, for instance, keeping in touch with loved ones back in 'the old country' would be a slow and arduous process that would involve the writing and shipping of mail. The combination of the telephone and the internet has led to such fantastic innovations as Voice over Internet Protocol which allows for extremely fast and cost effective communication.

The Internet

The arrival of the internet has heralded a revolution in the way that we communicate in both our daily and business lives. Web sites act as billboards for our products and services, allowing us to reach a far larger target market than was previously possible. Social networking has provided us with an excellent means of enhancing our brand names and building on customer loyalty. The development of high speed broadband networks has also helped us to communicate more effectively.


If your organisations telephone bills happen to be getting out of hand then it is vitally important that you seek out alternative means of handling your communications requirements. Using the technique of Voice over Internet Protocol will significantly reduce your telephone bills. Cutting costs, whilst maintaining and even improving efficiency, should be your main goal. An excellent technique for achieving this goal would be to use a message taking service, for instance, which would prove to be both efficient and cost effective. Using the services of a highly reputable outside organisation to handle your incoming calls will also add an air of professionalism to your company. Another excellent technique would be that of Voice over Internet Protocol.


There are many advantages to using Voice over Internet Protocol as opposed to more standard telephone services. Some of these advantages include: free calls from SIP (Session Initiation Protocol) device to SIP device. Greatly reduced charges on international and national calls can be had by using the VoIP provider's PTSN gateway.


There are a great many VoIP providers and it is important that you select the one that will provide the best service for your particular needs. Some of the features that you should look for in a good Voice over Internet Provider include the following:

  1. Cost of Calls
  2. Quality of calls
  3. Voice mail
  4. PTSN Gateway
  5. Caller ID

The number of Voice over Internet Providers is growing all the time and it is of vital importance that you take the time to study what is on offer and ask all the right questions.


Speed is of the essence in the world of business and finance, and the prevalence of broadband networks has allowed internet telephoning to compete with more standard forms of communication. When using Voice over Internet Protocol you should experience at least the same level of quality in your telephone conversation as you would expect from your regular provider. In fact, telephone conversations over the internet are often far clearer than standard calls. When you make the switch to Voice over Internet Protocol for all your telephoning needs you will be astonished at the improvement in quality of your calls.

Keeping Up Appearances

In these extremely challenging economic times it is absolutely essential that you explore every cost cutting measure available. Professional call handling services provide an extremely cost effective measure of handling your incoming telephone calls whilst, at the same time, maintaining a very high level of professionalism. In the world of business and commerce the concept of 'keeping up appearances' is vital as in any other, and it is important that any cost cutting measures that you implement do not come at the expense of quality. Using a Voice over Internet Protocol to cut costs on your telephone calls will not come at the expense of quality.


Making telephone calls can be a costly and is an area of business where cutbacks can be made without necessarily dropping standards. Some alternatives to using standard telephone services include:

  • Email
  • Social Media
  • Fax
  • Postal services
  • VoIP
  • Telegram

Many conventional forms of communication are becoming increasingly obsolete, requiring the adoption of ever evolving technological means as a necessity. 'Technophobia' is a very real condition that a great many people suffer from, but must be overcome if forward progress is to be maintained. If your organisation has not fully embraced advances in technology then it is extremely important that a full overhaul of working practices is undertaken without fail.

Cost Cutting

Reducing costs in all areas is a vital requirement for keeping your business competitive in these increasingly challenging times. There are a great many organisations that are offering time and money saving services that could prove to be the difference between success and failure for your business. Voice over Internet Protocol is just one such service, as is overflow call handling for instance, which can offer considerable savings. The outsourcing of incoming calls means that you do not need to employ extra staff during busy periods, or when your workforce has been reduced by sickness and holidays.


The many advantages of VoIP over standard telephone calls will become increasingly apparent as your business moves forward. You will notice a real improvement in the quality of your telephone conversations along with a truly remarkable reduction in your telephone bills. Remaining competitive with your business rivals depends very much on implementing the very latest technological advances in order to cut costs without loss of quality. Sticking with tried and tested practices is all very well but it is important that you avoid the very real trap of stagnation in your business practices.


The internet is a remarkable tool that should be utilised to the full at every available opportunity. Making telephone calls via the internet can cut costs significantly and, to all intents and purposes, is exactly the same as making a regular telephone call. Modern broadband speeds enable an extremely high level of call quality to be maintained at all times and at a fraction of the cost of conventional calls.

A Brief Summary

Using the internet for making telephone calls is by no means a groundbreaking innovation, but recent improvements in technology mean that available services are now better than ever. Voice over Internet Protocol (VoIP) is one such improvement and there are many excellent organisations that are now concentrating on providing this particular service. Many factors should be considered before deciding on the right service for your particular needs. Embracing technological innovations is vital for your company if it is to continue to grow, and Voice over Internet Protocol is one such innovation.

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